Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. It would also be good to have some hit classes in the morning at 6. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. townhomes for rent in pg county. Join the 271 people who've already contributed. Verification can help ensure real people write reviews about real companies. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Lovely gym with great facilities! In reality this was my experience. They've also had bad reports in the paper. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Your experience matters. This was a friendly gym in Boston Lincolnshire. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Plus, you avoid the $5 phone payment processing fee. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. False advertising! I then get an email in May saying I would be charged 14 per month. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? kept it quiet from staff aswell ! I'm now in the process of seeking legal advice and so far it's looking positive. Any attempt to contact head office is ignored. this is extremely unprofessional. You buy cheap equipment and take months to repair broken ones. Trugym is just at the level that suits me. Great equipment and when broken is fixed quickly. Join the 244 people who've already contributed. DEFINITELY AVOID TruGym and Harlands. The floor is never cleaned properly and the water dispenser has mild on it. This resulted in TruGym blocking me me on twitter. Pool full of screaming kids. Poor customer service and conflicting information provided by staff! the recent cctv cameras introduction is also not only bothering me but most of us who cover. Good luck getting them to answer the phone. Been coming here for many years and have always found the staff very pleasant and welcoming. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . I choose at this time to cancel our memberships and truGym continued to take money from my account. Management ineffective and ambivalent. TWO WEEKS go by and nothing. We use dedicated people and clever technology to safeguard our platform. Now they demanding me aggressively to pay 225 bc of THEIR mistake. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Try to greet customers with a smile and always be courteous and respectful. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Other that that-a good gym. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Its hard to believe this is actually a trading company (for now!). Save your money, go elsewhere. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I know several members have request a standing calf raising machine. They offer classes which I have found very useful for my weight loss. Completely recommend this gym for any women that are looking for a great gym for good value for money. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. The machines, if broken are repaired quickly. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Here are 8 tips for writing great reviews. 2023 Trustpilot, Inc. All rights reserved. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Terrible service. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. It goes against our guidelines to offer incentives for reviews. A wide variety of equipment to suit your personal needs. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. info@gurukoolhub.com +1-408-834-0167; trugym customer service. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? How many stars would you give TruGym? How many stars would you give TruGym? We use dedicated people and clever technology to safeguard our platform. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. beyond me , they have sullied their name. ?TruGym this is unlawful and action is being taken. TruGym Stevenage. Every message I had left was not responded to directly by the manager. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. why is jason ritter in a wheelchair Staff come across rude and unapproachable. Friendly staff. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. And the price is ok.Over all not impressed with the gym at all. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Having booked online, I would have expected an email letting me know. We also ensure all reviews are published without moderation. The number for the centre was not being answered, neither were emails. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! Anyone can write a Trustpilot review. Most of the equipment is very old and remains unfixed for long periods of time. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Im going to have To cancel direct debit. Join now and save 30 (no joining fee offer). On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. And update your website!!!! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Absolutely the poorest new customer relationships ever!! Hi,There are no induction classes for new joiners on weekends. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Also more weight clamps are needed as there aren't enough for the machines and free weights. I've always felt so welcome at TruGym and enjoy making my daily trips. Broken equipment takes a long time to be repaired. I have been trying to contact them for a refund for months and have been completely ignored. I paid for a year membership and at that point had several months left. Awful!! Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. I DO NOT RECOMMEND. Submit an enquiry or refer a friend to truGym today! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Anyone can write a Trustpilot review. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Once my payment went through I got an email saying that they are closed. Find another gym do not get involved with them. Absolutely shocking customer service. Save your money, go elsewhere. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Still waiting on a response to my request for a refund. Your experience matters. I use both the free weights, machines and also classes. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. This week i have attended a tone class and a body pump, both were identicle. Trugym luton are refusing to refund me 200 of my hard earned cash! Good luck TruGym you are going to need it! Completely unresponsive to emails. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Bring back Les Mills Body Combat please! Very shocking, and it looks like I'm one of many many cases. After a few weeks of this i started to get upset. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. 14 Customer Service Resume Examples for 2023. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Firstly, thank you for reporting this to us. I find the booking system for classes difficult to work out which is why I havent booked any yet. In the meantime, they have been taking money out of my account. I use both the free weights, machines and also classes. Absolutely the poorest new customer relationships ever!! It goes against our guidelines to offer incentives for reviews. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). This year I registered again with a different email address. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. How many stars would you give TruGym? Staff are the ones who represent the gym and are suppose to behave in a professional manner. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. The staff are always so friendly, helpful and encouraging when you need it the most. Published on: January 2, 2023. Huddersfield gym- horrible service, old gym equipment. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Stockton On Tees - AVOID!! How many stars would you give TruGym? Fantastic facilities. Your experience matters. | Read 241-259 Reviews out of 259. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Moreover i received several very abusive emails from them in the days following. Ive been at this gym for nearly 2 years. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Dreadful management of memberships Id avoid this company and invest elsewhere! I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) AVOID LIKE THE PLAGUE. Contact your local truGym via our online contact form. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. the gym is very clean, the staff are very friendly and always up for a laugh! Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). This gym is great! I have been trying to contact them for a refund for months and have been completely ignored. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. trugym customer service. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Management is awful only good thing about trugym . How many stars would you give TruGym? Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! A positive and social environment to train and meet people. it's never the same amount and do not expect any sort of customer service! So unprofessional. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Join the 261 people who've already contributed. Even a reminder email could have helped, Never join this gym, Its not good. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Needs airing conditioning throughout the gym. i, Be vigilant about their policies. Les Mills instructors are required to complete updated training twice a year to remain accredited. We use cookies to ensure that we give you the best experience on our website. We also ensure all reviews are published without moderation. because of this I was able to cancel my contract. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Voice your opinion today and hear what 263 customers have already said. With an attitude like this it will surely be closing down soon. Worst customer service ever have not had one reply to my messages or calls!! Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. For the price per month, this is a great gym, it has everything u need and more. It said I should hear back within 48 hours. Not helpful at all. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Most staff are very polite. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. It was a great gym to start off my journey on becoming the best version of my self. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. No contract options, student memberships, corporate offers, or pay for the year up front. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. I joined truGym last week in Maidstone. It goes against our guidelines to offer incentives for reviews. God forbid you request to leave is apparently impossible! I think there are more people than the capacity of gym. Your experience matters. Correction: non-existent customer service. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. But no way to resolve it. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Cancelled after one year membership. trugym customer service. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic!

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