****************** was thankful that someone from Thor Motor Coach reached out. This is a MSRP $190K Class A Motorhome. See dealer for details. BBB Business Profiles may not be reproduced for sales or promotional purposes. 2003 Jazz Toy hauler 5k obo Needs work. I will say again this coach cost us 100's of thousands of dollars. ********************************* became Retail Warranty Supervisor in April of 2022. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. The requested information: 2019 *********************** **** motor coach. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. At this time Im satisfied that they Thor Motor Coach has reached out. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. Thats where the water is coming in, it came that way from the factory. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. We pay our bill every month We were told to take to ********* ** or *********. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. Note that complaint text that is displayed might not represent all complaints filed with BBB. All Advertised Prices Expire daily at Midnight. This is truly a manufacturer defect. 2 tables that convert into beds. Posts: 7. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. Please contact dealership to verify unit information and availability. Just for good measure, recheck those easy to access fuses in the panel in the coach. 5 seatbelts. The other is a inline fuse, wired off the use,store relay battery lug. ********* in **** had the coach for six weeks only to decide in the end not to do the job. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Customer Reviews are not used in the calculation of BBB Rating. It has generator in it but does not work. 2. Most of the issues listed on pdf ************************************************************** 2021. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. It has been sitting for a year. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. Need advise, had a shop replace house battery and repair inverter. Standard and optional features listed on units may or may not reflect the actual in-stock unit. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. Save. . Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Stock #46257. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. I guess that is the million-dollar question. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. I am waiting for **** to call us back. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. WHY are the flooring issues causing such concern on behalf of Thor? It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. We want the work to be done correctly. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. How can **** choose to refuse to fix this chronic and widespread issue? Exterior 32" TV. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. If Tristen needs additional documentation, I will also be happy to send it. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Nobody will build them better. I admit, we were naive in thinking that the labor charges could be so little for such a job. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? ", VIN # ****************. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Thor Motor Coach does not have control over the ************ centers. The best of Class A amenities and more power than a Class B. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 33 complaints closed in the last 12 months. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. Standard and optional features listed on units may or may not reflect actual in-stock unit. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. **'s labor charges of $7,500. We purchased a 2016 ************ 40xte with ****** miles on it. Rear Bath. Who never came back to do the work. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. We are not responsible for any such errors and reserve the right to correct them at any time. Mr. ******** needs to arrange pick up with the **** dealership. State: Texas. The Border Hookups Hit The Road With A New Song. We had the privilege to work with Joe A. the Internet Manager. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Then click on the manual name to download. The solenoid is subject to failure and if it does, the switch will do nothing. Number Of Radios. Call 248-662-9910 or fill out the contact form to learn more. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. I got a jump and the car battery is working fine now, but the house batteries are still dead. 2019. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. Listed 15 hours ago in Camp Verde, AZ. Speakers. bunk above drivers compartment has failing motor brakes. The dealers in my area state that they dont even know what a ********* is and dont work on them. As the smallest motorhome option, camper vans are welcome virtually everywhere. Television. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. More than 50 pictures were sent to Thor. We have contacted the customer to investigate the root cause of the concern. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown **** has not acted in good faith, as the documentation will show. Mercedes-Benz 10.25 in. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. From the time we purchased the coach we have only driven a total of ***** miles. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. Our Owners Resource and Owners Guide can help you get the most out of your travels. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. BBB is here to help. Again, the deal fell through . I think that is the Thor way. stands for - Class A, Class C Evolution. . WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. Stock Number We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. Contact Us. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. Your actual payments may vary. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. ****** informed me that Id have to get an estimate for each of the defect items. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! Do you need a one-stop shop for all things RV-related? These issues are ongoing, not new. She is also equipped with . Another for $6,500.00 from *************** in ***********, **. He was so laid-back and his knowledge was extensive on the motorhome. This has gone on for far too long. 2017 Thor Challenger XE Rear and side cameras and radio not working. Our 2019 ************ Motor Coach seats have started to completely disintegrate. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Took a good 2 hours drive and they are still dead. Anyone know exactly where the fuse may . We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. Plus tax, title and license. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. Stock photos may not represent actual unit in stock. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. 40 gallon fresh water tank. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? There's a fuse on the back of the radio. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. Save your favorite RVs as you browse. Look in house battery compartment. The claim is currently under review, you should hear back from your rep by the end of this week. Mechanic's Assistant: Are you fixing your Chassis yourself? Our BIGGEST Class C is HERE!! 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. And not have heard from them. Seamless Roof has bubbles. You are using an out of date browser. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. The radio may well be powered by the house batteries. This is NOT a new claim. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? One is in the coach fuse panel and is marked. CD Player. Not just one but every single seat in the coach. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. Need advise, had a shop replace house battery and repair inverter. We have taken the coach all over ***** and **** trying to get the issues resolved.

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