Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Find the item in Returns and cancelled orders. Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. Part Number: HPE-HP46C-MAG. Your email address will not be published. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. Love seeing what you guys findVery cool find on the stilts! If you've already registered, sign in. We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. eBay Canadas Zero Insertion Fee listing promotion extended. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I attachedpictures of the item and requested resolution. Why would the buyer be liable for return shipping if damaged by the carrier? This is a tough one, and I feel for you! If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Thank you Jen. Jen in Indiana. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. .. just like we do now when buyers claim they never received the item! When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. Yes, offering a return policy is an option for all sellers. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade. I worked retail for 35 years. I wasnt even expecting them to put the money back in my account right then. What happens to seller when eBay refunds? Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. Ask the buyer to use a label you sent along with the item. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. I hope to here from EBAY and or the Community to help me make the right decisions. As others have said, why have the customer pay (dearly) to return a useless item? The seller will also pay for return shipping. But at some point, the scammers are going to figure out the weakness in that business plan. Here are some of the most common ways eBay sellers are scammed. However, we're here to help. Important Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. Start an item not as described claim, cite damaged in transit, and get a full refund. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. eBay is taking action to protect sellers for shipments to and from British Columbia. They paid $4.99 shipping and handling and due to their location the actual shipping was less. If you select Other, enter the carrier name. Why on earth would you want anyone to spend money sending it back to you? What happens if the item is damaged while it's being returned? When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Also we would never sell a broken item pretending that it was not broken. You won't be able to re-open the request once it's closed. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. eBay has a specific money-back guarantee that applies to wrong and damaged items. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. Its important to request the refund within a timely manner. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. I just wish more sellers would beflexible depending on the circumstances. Learn more about our Condition of returns policy. Careless stacking or bumpy roads can result in damaged packages and cause the contents of your long-awaited eBay order to break. Select your reason for closing the return from the dropdown, and add details if you want to. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Why should a buyer be out anything because they got something broken? I sold hundreds of items with 100% feedback. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Copyright 1995-2021 eBay Inc. All Rights Reserved. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. I think you need to learn not to take things so personally and choose your battles more carefully. Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. That shakes them out of the tree. Need an update on an open return request? When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Many eBay sellers accept returns if you've changed your mind. . I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Log on DoNotPay in your web browser and we will help you. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. 05-11-2014 Returns and GSP. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Free Shipping.CXRacing Turbo Kit For 92-00 Honda Civic, with D15 D16 . It would leave a sour taste in my mouth too. Select your carrier and enter the tracking number. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Ebay does not accept pictures in disputes, why would a seller? Read our most popular questions and answers on how to handle return shipping for items you've sold. If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. Can I still get a full refund? If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. The seller keep the sale price but their funds may be on hold for a week. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. For more detail, read our blog on fixing scratched lenses. . I received it with stains and pulls in the fabric. If the item isn't too big or heavy, that may be a possibility. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Returns will not be accepted without prior authorization. At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. A lot of people, well, I dunno. Mail has really dropped off a lot. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Dont let it! eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. We would refund a buyer if an item was damaged. Accept your return request and offer a full refund Youll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. For more details, please see our Condition of returned items policy. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. eBay Item Returned Damaged? They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. Appeal eBay's decision about a return or missing item for buyers. All you need is an email address. Use the carriers shipping calculator to find out how much return shipping will cost. For more information, see our Condition of returned items policy. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Who covers the shipping costs depends on why you're returning it. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. 2 min article; But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. A similar issue happened to us recently. Disclaimer. You'll need to send it back within 10 business days, using tracked postage. If the seller receives payment but has not shipped the item, then there is no return shipping cost. I was indeed shocked that in was the first call this was resolved. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. You must be a registered user to add a comment. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. Learn more about our signature confirmation requirements. All Rights Reserved. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. , Most single items can be wrapped with 3 of padding in a single box. Honestly, this has left such a bad taste. You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. We called eBay (BIG KEY! All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. You must have gotten just the right customer service rep at just the right time to have had no problems. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? Photographs show that you have lived. -Unknown. You're also responsible for any return shipping you promise to pay in your return policy. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. But that was not the case. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. When you use an eBay label, tracking is automatically included. Grab our Beginners Guide to Selling on eBay to help you get started the right way. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Asking for a Refund from the USPS. (Maybe that's what they're hoping for.). As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. We tried reasoning with them but they would not budge. Find many great new & used options and get the best deals for PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz + 2 LOTIONS 2.5 fl oz NEW at the best online prices at eBay! PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. Look at the metal bent in! How you request the return depends on how you bought them. Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Any return postage paid would have to be paid through paypal and ebay cannot force a seller to do that. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. (which did come as a shock we usually have to call 2-3 times to get something resolved). Return an item for a refund. Exciting News! What I might do is take a chance and send it without tracking. 2022 Flea Market Flipper. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? You shouldnt have problems getting back the money that the item is worth. Have you had an eBay item returned damaged? You can also check the progress of your return request at any time. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? I would love to hear from others that have been on both sides of a case such as mine. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Send the funds using the buyer's preferred method. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. Thanks. Voc pode pedir nossa interveno para resolver a questo. Why would the buyer be liable for return shipping if damaged by the carrier? The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. I'm more irked than upset about this basically because there isno provision for flexibility. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. Once you request a return, the seller should get back to you within 3 business days. Who's responsible for return shipping costs depends on why the item is being returned. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. I dont accept returns, why do I have to pay for a return postage label? Then to top it all off she left negative feedback calling me a liar. When a case is opened, the buyer is asked to upload photos and offer details of the item. Free shipping for many products! Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. Language barriers may make it difficult to purchase an international return label. I guess it always boils down to buyer beware! All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. But , as we all know, not all sellers (or buyers ) are honest. This may take a few days. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. eBay is no different. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. You can save time and money by printing shipping labels for your sold items on eBay. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. It doesn't count against your ratings but it doesn't look good when potential buyers see this. The stilts were a pretty great find! If you don't ship the return by that date, we may close the request and you won't receive a refund. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. Yes, it's that simple! There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. eBay sellers can include a restocking fee of up to 20% for returned items. The seller will also pay for return shipping. Send the order back. you misused the product or service in a way that contributed to the problem. Some sellers . not all. Are eBay returns free? Scroll down to the RMA number checkbox, click it in and submit the changes. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". Jump into our 5-day e-mail intro course to see if this could be something for you. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. Adding tracking details to your return helps protect against delays or issues in the refund process. Who pays return shipping on PayPal? I was calling them to see what my options were. Select your carrier and enter the tracking number. You've been a member since 2010 and you've logged dozens of transactions. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. To ensure there are no delays with your return, provide the necessary customs information to the buyer. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. free shipping Browse 1993-2011 Ford Ranger pickup truck repair panels and replacement body parts. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. To request a return, select the item you want to send back from your recent purchases above, or use the button below. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. The shipping for this item was about $3. This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. Reply elislider 6 yr. ago You can unsubscribe anytime. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. Damaged Item Who Pays Return Shipping? So the buyer gets 6.50 from eBay. How do I initiate a claim? Only in our case the buyer didnt pull a switch-a-roo. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. After following these steps, eBay will stop automatically approving your buyer's returns. Comment below and let us know what happened and how you resolved it. Choose Print label. This article offers a step-by-step guide on replacing an eBay item damaged in shipping. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!!

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