. Openreach is the UK's digital network business. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. A specific time cannot be given and access must be available for the entire slot. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. I also get time for classroom learning which hopefully . You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Sustainability, Northern https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Necessary cookies are absolutely essential for the website to function properly. There's more to Openreach than meets the eye. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Orders and upgrades. If the work is not complex, theyll carry out all the external work required. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Theres no charge for most engineer visits. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Analytical cookies are used to understand how visitors interact with the website. [ link to this post] I have a line fault that needs to be fixed. Complex Engineering Reception and Triage. This depends on the apprenticeship you are applying for. Overtime is usually available so the minimum . Qube are employed directly by BT to do Internal Home Checks. All in a day's work | 17 comments on LinkedIn Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. And once you've got some experience under your belt, there should be opportunities for overtime. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. You can view these money saving ideas by clickingHERE. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. The fault is due to theft, loss or removal of equipment. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. I'm wondering will there be engineers working on a saturday? In 1987 I began a career as a British Telecom Engineer. 01-04-2021 Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. These cookies ensure basic functionalities and security features of the website, anonymously. More strikes are planned in the coming weeks in the rail dispute. Theyll aim to do this within 5 working days of you placing your order. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. these comments are my own and in no way represent any company that i may or may not be linked too. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Youll be sent a new hub, so keep it somewhere handy. Contact BT. - Providing support for Service and Commercial inventory. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Hey,@zoni23welcome back to the community. We have a range of ways to get in touch for new and existing customers. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. We don't ask for any formal qualifications. Your just as rude! We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Engineers from Openreach managed to cut our telephone line while they were working on our road. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. For During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. This could be when: We only charge for repair work on a small number of fault reports. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. New grading structure. The fault is due to damage caused by someone at the customer's premises. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. In your case, communication between the two appears to have broken down badly. 1. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. BT promised two engineer appointments but no one turned up. The cookie is used to store the user consent for the cookies in the category "Analytics". Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. These cookies track visitors across websites and collect information to provide customized ads. I could not recommend working for BT Openreach at all. BT won't send no one out because @SkyHelpTeam are my provider. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Amount of compensation. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. I need an engineer to come to my premises to fix a broadband fault. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. 01-04-2021 Well remotely activate a port on the ONT. Work programme gives an insight into life as an Openreach engineer. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. You can view these money saving ideas by clicking HERE. Accept cookies to experience the full functionality of this page. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. The fault isnt due to fair wear and tear. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. on It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you already have an ONT, its very quick to get connected. 10 reasons to work for BT Openreach. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). If you cant change your appointment, chat online or call us and we'll do it for you. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. This website uses cookies to improve your experience while you navigate through the website. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 I interviewed at Openreach (London, England) in Sep 2020. He is very hard working and does things without needing to be asked. Not really a good service from BT. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy.

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