Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. We deliver a full range of Apple courses, including support and repair training for Apple devices. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Copyright 2023 Apple Inc. All rights reserved. Please note that all salary figures are . Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Apple participates in the E-Verify program in certain locations as required by law. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Badges are issued and managed through Credlys digital badging platform. Both full-time and part-time jobs are available. This cookie is set by GDPR Cookie Consent plugin. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. It works only in coordination with the primary cookie. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Discover even more benefits of doing what you love. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. You have excellent time management skills and can make decisions quickly. You may be communicating with customers about technical issues or non-technical issues. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Learn more (Opens in a new window) . Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Customer loyalty and satisfaction is their number one priority. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Apple is an equal opportunity employer that is committed to inclusion and diversity. Our training team can help you book training for your organisation or for a third party. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language When a customer needs assistance, you quickly assess their situation. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. iOS 17 Wishlist What Do We Want to See? Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Europe's No.1 Apple Training Specialist. Get weekly top MacRumors stories in your inbox. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Title(s) held: My official title was "specialist." Different together. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Add to Favourites IN-Technical Specialist. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. And after you've passed an exam, display your verified digital badge on any professional networking site. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. Necessary cookies are absolutely essential for the website to function properly. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. When a customer needs assistance, you quickly assess their situation. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. By clicking Sign up, you agree to receive marketing emails from Insider A selection of quick iOS tips that will make you a lot more time-efficient in the long run. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. This cookie is set by GDPR Cookie Consent plugin. I will never forget them. Below, we have recapped what to expect from Apple this March and April based on rumors. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. And be amazed by what it does for yours. You reassure customers when delivering product diagnoses and potential solutions. I agree to the. 50 features and changes you might have missed in macOS Ventura. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Learn more. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. We're committed to being your source for expert career guidance. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Youre supporting people. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Copyright Come eager to listen and learn from your team, your mentors, and your customers. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. The entire store team benefits from your commitment to providing the best care for customers. Apple today launched updated professional training and certifications for IT support and management. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. They must also have excellent customer service skills. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. As businesses become more reliant on technology, the need for security professionals will continue to grow. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. . Youll need to be flexible with your schedule. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. United States Department of Labor. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. The redesigned training has moved to an online, self-paced format. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. You reassure customers when delivering product diagnoses and potential solutions. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. This cookie is set by the Google. Do you love how it feels to help others? When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. The latest news and updates, direct from Apple. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Your work hours will be based on business needs. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Top editors give you the stories you want delivered right to your inbox each weekday. We deliver a full range of Apple courses, including support and repair training for Apple devices. For more details and to apply, visit, Apple Professional Training courses are available now at. This cookie is set by GDPR Cookie Consent plugin. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Copyright 2023 Apple Inc. All rights reserved. Just fill out the form or call us directly on 0203 507 1728. The cookie is used to store the user consent for the cookies in the category "Performance". Copyright In addition to having a strong technical background, its important that you are able to communicate effectively with customers. You maintain composure and customer focus while troubleshooting and solving issues. The exam costs aren't as crazy as CompTIA. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You may be communicating with other technicians, engineers or managers. Stay up to date with what you want to know. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Youll grow your career skills, too, because leaders here take an active role in your professional development. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. There is tons of support when needed and the training/onboarding process is great. It was just a few days later when I received my first follow-up call. I also think readers might find the level of diversity among the talent at Apple very inspiring. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. The entire store team benefits from your commitment to providing the best care for customers. The next 10 days were essentially "Apple boot camp." Melissa is learning about more than technology. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Analytical cookies are used to understand how visitors interact with the website. Apple is a drug-free workplace. You have excellent time management skills and can make decisions quickly. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. These cookies track visitors across websites and collect information to provide customized ads. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Take proctored certification exams from your home or office. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Review the relevant exam preparation guide for detailed instructions on how to prepare. Apples new IT training series begins with the Apple Device Support course. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Apple is a drug-free workplace. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Apple is a drug-free workplace. Because to create products that serve everyone, we believe in including everyone. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. The mob used the electronics in the store to play music and record their dance routine. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Ability to work independently: Independent work is a necessary skill for technicians to have. The energy on these days rocked my world. At other times, you refer customers to support team members who get them up and running again. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future.

Is Savannah Marshall A Traveller, West Orange Chronicle Obituaries, Fluctuating Blood Pressure And Dizziness, Nicole Sommavilla Married, Articles A