Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. Appalling customer service. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. How long does it take for the refund to appear in my bank account? Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Your help will truly be appreciated. Add passengers: pay for additional passengers. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Dear Sue Sturgeon,Thank you for your feedback. Our team will cancel your tickets and process your refund request. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We booked with Direct Ferries, tried to amend it a few weeks before travelling. This website uses cookies to help us process your bookings as well as customise and improve your experience. Please don't hesitate to contact us, if you have any queries. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Just as a point we had terrible problems with A ferry and will never use them again. 93% of travellers recommend this experience. There was nothing from you at all. Our credit card was charged but we never received any confirmation or ticket information. Please send any questions or comments to: help@poferries.com You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. Direct ferries is refusing a refund even though we are in lock-down. Would recommend at all cost, better buy is straight from actual company. Choose euro tunnel best service. EVER! You can find your booking reference number at the top of your confirmation email. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. I had the same problem with P&O and vouchers. Find out when we're open and how to contact us. Wait does that mean I can retrospectively change the terms to every contract I've entered into? They said they would check it out. Please note that we can be contacted through our contact form on our website. saved me almost 50% of the amount I have recently been having to pay for this journey. Please note that the applicable cancellation policy depends on when we receive the tickets. Instead we have an inside room. Point blank refused and they sent a refund without any messages to inform me. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. The matter is starting to get urgent, but still no response. I am now writing direct to their registered office. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. or submit an enquiry. General Inquiry/Feedback Request a Refund Editor, Marcus Herbert. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. I am writing to seek your support and look at this matter with sensitivity and compassion. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Brittany Ferries issued us with credit notes. That is even worst handle from your company. Made the booking and ended up feeling very happy that it was so easy. The website was setup easily and everything worked fine. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. All the information you need on ticket changes, cancellations and refunds is here. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. Stay away!! Cancelling a Ticket Reservation or Purchase within 24 hours of Booking No refund will be given. Prices are life and always changing. I should have stayed with you ! By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Kind regards, Maya from Direct Ferries. View Actual Score Check Background This. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. If the delay is more than double the times set out above, As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. ***. not clear. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. We remain at your disposal. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If you make an amendment request through My Account the amendment fee is only 10/10. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. UNITED KINGDOM. more. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! not great. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. We use dedicated people and clever technology to safeguard our platform. How older, less computer savvy, or with no smart phone can work this out is a true mystery. Really poor service - i would have nothing to do with this company. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. Can I cancel them and get a refund? Complete investigation into their business ethics. Can I convert my ferry ticket to an open ticket? You can find the contact details of the local travel agencies in your booking confirmation email. How can this be possible. We do care about our customer and completing all amendment requests that we receive. Suggested companies are based on peoples browsing tendencies. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Thank you for booking with Direct Ferries. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Our original booking made in January for April was cancelled by the ferry company. Please note: prices rise as space becomes less available. Phone. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. Traveler beware. Using this company, in this instance. You can check your confirmation email or log into My Account to see if you are able to amend your booking. They send Google link with location but doesn't work on my phone or computer. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. They will look after you - Direct Ferries arent interested! You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. Please don't hesitate to contact us, if you have any queries. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! These vermin are interested only in your money - not servicing customers. First time I used it I assumed that all the cabins were booked. If the system detects something that potentially contradicts our. What terms and conditions apply on my ferry ticket? I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. This is my first negative review for a company. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. We are easy to contact through our contact form on our website. Thank you. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Please use the contact form on our website to request a ticket change. Scammed our group of 12- Disgusting company. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 I tried to amend my booking several times. Seattle, WA 98121-3014. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Revenue impacts the experiences featured on this page. I could find no way to contact other than amendment. I have attached documentation needed to prove the above incident. We must get on line 48 hours before ferry date to get our tickets. There is no contact number on the website to ring. Please note that a small cancellation fee of 6 (euros) per booking applies. We also ensure all reviews are published without moderation. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Anyone can write a Trustpilot review. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: If youre booking a ferry with Brittany Ferries go direct! Thank you for booking with Direct Ferries. Dont understand that. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Washington State Ferries. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Our team checks each review posted on the site disputed by our community as not meeting our. I was referring to the company changing their cancellation terms retrospectively. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. I recently booked the St Malo to Poole ferry with Direct Ferries. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. All went well hope its the same when we arrive in Barcelona. Thank you for booking with Direct Ferries. The ticket included passage for myself, my dog and a small car. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Learn when you may be eligible for a refund and how to request reimbursement. Modern excavations have raised the possibility that the name Booking a ferry online is cheap, easy and fast with Direct Ferries. ), Sailings to and from over 178 Countries and Islands. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. Well done Direct Ferries. . What are the refund/exchange policies in light of the current situation. WebWill I get a refund if I cancel my booking? My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. It's now a month later and they still haven't refunded me! I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip.

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