OG Stack Longline Puffer Jacket. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Easy! Hey Getta,Thanks for leaving us a great review. Bought a pair of Boss trainers at the end of November 2022. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Just noticed that the box they have sent them in isn't for the correct trainers. This time, however, when I ordered, their courier choice was Yodel. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I would definitely recommend and will be a returning customer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Avoid this store at all costs. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. If this was my store, they would all be sacked. These featured collections are typically the most popular and best-selling products on the Footasylum website. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Ordered some trainers at 10.30pm amd paid for next day delivery. - Fred, posted 2 months ago Claim your profile to access Trustpilots free business tools and connect with customers. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. In real life, they are dull, boring and have no character at all. That is great news that they arrived a day early!We hope to see you again very soon. Greater than 75%. Which are the instant chat and the WhatsApp!! Companies can ask for reviews via automatic invitations. Email and text communication was prompt and efficient. Will definitely be ordering from them again. We hope to see you shopping with us very soon. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Happy from start to finish! Find out how we combat fake reviews. Email and text communication was prompt and efficient. Will definitely be ordering from them again. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. She got the problem sorted in minutes. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? very helpful as Liverpool didnt answer the phone. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. This is the last thing I buy from footasylum from here on. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. 28 Feb. Up to 60% off at Footasylum during the half term sale. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Great to hear that the parcel arrived so quickly. Rock Woven Outdoor Pant. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. I was taught to value customers, no matter what job I was in. Would you like to add a photos or videos? A refund can take up to 10 working days to show in your account. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Hey MattThanks for taking the time to leave us a review. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Been trying via live chat, what's app and calling HQ. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Ordered standard delivery, was dispatched the next day & arrived the day after. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. And would recommend to all my friends amd family. International Returns Most Popular 20%. Tommy Jeans. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. You have disabled javascript in your browser, please enable. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Simply follow our returns portal link below. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Order placed on Monday standard deliver paid for and the parcel arrived the next day. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. We hope to see you again very soon. Ordered Nike trainers. Get Code. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Search for local Shoe Shops near you and submit reviews. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. I have sent them back the undamaged trainers in a damaged box as I received them. Once Footasylum has received and inspected your order, a refund will be issued. - Mel, posted 7 months ago Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Treated myself to some new trainers and jogging bottoms in the sale! Here are 8 tips for writing great reviews. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Courier. One very disappointed son this Xmas! An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Unable to get in touch with anyone from customer service to resolve issue. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Hey MattThanks for taking the time to leave us a review. There was a problem. We also ensure all reviews are published without moderation. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. We are so glad to hear you are happy with the service. For full terms and conditions see here. Anyone can write a Trustpilot review. Ordered item was faulty. Totally amazing service cannot fault. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). One star as there is no 0 stars. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. To start a return, fill out the returns form that came with your order and follow the instructions on the form. For more information on the cookies that our site uses click here. Anyone can write a Trustpilot review. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Do you agree with Footasylum's 4-star rating? Check out what 59,467 people have written so far, and share your own experience. Over 90 off RRP. They also offer a WhatsApp device but it doesnt work. - Kristy Smitten, posted 11 months ago Companies can ask for reviews via automatic invitations. Verification can help ensure real people write reviews about real companies. Got them cheaper than any other website. Still over 300 down! First and last time I will use this company. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. It's great to hear you are happy with the coat and that the delivery was so quick. It's your job. Giving one star so I can leave this review. Order placed on Monday standard deliver paid for and the parcel arrived the next day. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Delivery to Australia was super cheap and very very fast! We also ensure all reviews are published without moderation. Was told that neither was possible because I didnt return them in the original shoe box! Tried to send Crocs back as they didnt fit my daughter. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Giving one star so I can leave this review. Only response was we would receive a call within 8 hours - that was two days ago! This is the last thing I buy from footasylum from here on. Ordered coats for 2 of my sons in the sale. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. That is great news about the fast delivery.We hope to see you again very soon. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. 3. Reply from Footasylum Jul 14, 2021 Hey! Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Order placed Sunday afternoon and delivered Monday afternoon. Why have i been rejected for my return as the item was faulty? No greeting, no please, no thank you. We hope to see you again very soon. Only response was we would receive a call within 8 hours - that was two days ago! Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Order placed Sunday afternoon and delivered Monday afternoon. 1. By continuing to use this website, you agree to the use of Cookies. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. They have scribbled size 7 on it. Just noticed that the box they have sent them in isn't for the correct trainers. I would definitely recommend and will be a returning customer. Would not recommend. My son lost out on his Christmas presents as a result. Gain access to Footasylum UNLCKD through your main Footasylum account. Wow! I brought some trainers and returned them just before the 28 day period which was allowed for returns. They have sent them back to me and are refusing a refund. Companies can ask for reviews via automatic invitations. Suggested companies are based on peoples browsing tendencies. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). It needs to be unworn or unused and still have the original tags. Ordered and paid on 10th December my daughter's Xmas present. Shocking company - bought two items trainers and sliders order value 100.28 never received. The kind your customers really want. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Return an item in Before returning items you must notify Footasylum by telephone, letter, or email. You will be contacted by email to verify your review. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Please provide a valid proof of purchase. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. 3 ratings with the average rating of 4 out of 5 stars. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. I will always order with footasylum I am very happy with the service and products. If you don't like it, leave. On-time Delivery. I will always order with footasylum I am very happy with the service and products. Looks like they have found the nearest spare tatty box to send them out in. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! New customers only. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. The lady at the till was no better. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Totally shocking service in regards to a faulty item that they . Suggested companies are based on peoples browsing tendencies. A pop-up box will appear revealing the code. . Yay! We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My son lost out on his Christmas presents as a result. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Verification can help ensure real people write reviews about real companies. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). One star as there is no 0 stars. Received 2 small refunds for I don't know what! 2023 Trustpilot A/S. Help future customers by talking about customer service, price, delivery, returns & refunds. Reordered again Sunday afternoon, Monday morning was here. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Hey Karl!Thanks for taking the time to leave us a review. Yes. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. To break them up politely to ask for helpit was like I had sowrn at them. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Ordered coats for 2 of my sons in the sale. Email never arrived so ended up going to a store on crutches to get a refund. All students enjoy 10% off at Footasylum. This arrived within only two working days and all items were delivered intact and all there. Thanks,Rebekah. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term.

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