They will not give you a refund. Jan 14, 2022 4:56 PM EST. I just wanted to share my recent experience with Royal Caribbean and their 24hr hold policy. 1 - 10 of 40,922 Royal Caribbean Cruise Reviews. Ask if your refund was mailed. Because it is in US funds, you will pay a service fee on your Canadian Visa . Royal Caribbean is represented by Sanchez Fischer Levine. COVID-19 specific refunds: Royal Caribbean's policy is to issue refunds or future cruise credit, . Step 2. Review & Submit. The plan offered is called the Royal Caribbean Travel Protection Program, and it provides the following coverage: $25k Emergency Travel Medical Insurance. Sign Up for Email. Wait 14 days, then call Royal Caribbean customer service at 866-562-7625. We'll answer all the most frequent cruising questions. Facebook Twitter. . Contact Us. Contact the BBB. Thanks! 151 or more days - deposit is refundable. If you can't find the answer to a question or would like to speak to a Royal Caribbean representative for any reason, we will be happy to help you. Royal Caribbean Complaint. Royal Caribbean Group consumer reviews, complaints, customer service. Royal Caribbean ( RCL) - Get Royal Caribbean Group Report emails its customers, especially passengers on a soon-to-sail cruise often. Alternatively, Royal Caribbean's Cruise with Confidence program allows guests to cancel their cruise up to 48 hours before your sail date for a 100% future cruise credit. However, we had a horrible customer service experience with them this past weekend and we'd like to let them know. Alternatively, Royal Caribbean provides a self-service form that you can fill out and submit your refund request. 150-91 days - loss of deposit. That deposit amount shall not be refunded at any time after it has been paid. Royal Caribbean " customer service " is a joke. Posted December 31, 2021. It sounded like she was in another country talking though a computer. On June 15, 2017, Royal Caribbean International implemented a new "Shore Excursions . Feb 19, 2022 11:12 AM EST. Customer service contacts and company information. No current policy could have foreseen the devasting impact this virus would cause therefore no policy could have addressed this type of issue. Though Royal IT and Customer Service is on a own unique level, Consistently inconsistent, some get Refunds in 1 month, some months longer, myself been fortunate with 10-21 days all but once last 8 Months. Still need help? Jan 14, 2022 4:56 PM EST. Covid . . 10 days after my cancellation, Royal . What Royal Caribbean did: We booked a sailing for June 2020 but it was cancelled due to COVID. We sailed on Explorer of the Seas April 03-10 2022, paid full price, and got a 50% holiday. AVP, Guest Experience. Like most other cruise lines, Royal Caribbean offered a full refund or a 125 percent cruise credit after the pandemic. First, you need to submit forms to NAM which include: Names, addresses, and telephone numbers for each party to the case. For frequently asked cruise questions click here . You will need to give them your name and sailing details. Jun 2, 2022 1:28 PM EDT. . This form is good for requesting refunds of a cancelled sailing, as well as opting into the Cruise with Confidence program. If you need assistance by phone, customer service can be reached at (800)256-6649 or (800)526 . We have asked them what happens to our money if they file bankruptcy, but they will not answer our questions. Select fare programs require the payment at the time of booking of a nonrefundable deposit. Royal Caribbean's cancellation policy . We'll point you to a travel agent who can help with your cruise planning. Change fees will apply to bookings for which the deposit is nonrefundable. 204 reviews of Royal Caribbean International "Cruising done to perfection. The pandemic has forced a level of fluidity on Royal Caribbean's ( RCL) - Get Royal Caribbean Group Report decision-making process that once seemed impossible. However, we realized in December that we needed to choose the refund and they told us it was . However, some refunds may take up to 30 days to post. Went with extended family. Reserve Your Royal Caribbean Holiday. However, we had a horrible customer service experience with them this past weekend and we'd like to let them know. October 3, 2015. Start Your Request. Saturday 10:00 to 16:00 hrs. Step 3. Hi, Does anyone have an email address for someone higher up at escalations or customer service at Royal Caribbean. The reservation numbers are 7116838. Aon. Apr 28, 2022 11:08 AM EDT. Resolved. . Internal filing numbers for corporate parties, Whether mediation or arbitration is selection. Join the 288 people who've already reviewed Royal Caribbean Cruises. I got a phone call about it from RCCL. Royal Caribbean Cruises - Cancelled cruise due to covid - refusing to refund money. July 26, 2021. If that doesn't work, reach out to the executive relations team. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-888-766-6420 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. COVID-19 specific refunds: Royal Caribbean's policy is to issue refunds or future cruise credit, . DON't Book Royal Caribbean. We were originally booked on Symphony for 1/8/2022. Call 800/256-6649 (514/285-9723 for outside the U.S.). Royal Caribbean Cruises - Refund policy We booked a family cruise out of Galveston during Easter week via our travel agent, the trip cost 1,626.76. 1050 Caribbean Way. Royal Caribbean Group 1050 Caribbean Way, Miami, Florida, United States, 33132-2028 . Write a letter to Royal Caribbean requesting a refund. Describe the specific problem, concern or issue that prompted to you to write in. You chose the 125 percent cruise credit. Contact Us Get support by Phone or Email 866-562-7625 Email Your Questions Locate a Travel Agent Cancel My Cruise. Up until final payment date, you can cancel your cruise and get a full refund for money paid by cancelling, minus any change fees if you booked a non-refundable deposit. Royal Caribbean Cruises - Refund policy. Featured review. I will be stuck with hundreds of dollars in service charges because they actually process and then "refund" the payment they hold for you, instead of cancelling the transaction. Covid 19 is a national pandemic that has cripple the entire world. 1050 Caribbean Way. . We asked for the credit. Miami, FL 33132. I wanted to use my FCC from my canceled 2020 cruise for another cruise that I booked in 2023 but the customer service agents from RC would not let me since the expiration date was Dec 31, 2022 . "The refund is 100% of what [the customer] paid, but is the lower value compared to the 125% FCC (future cruise credit)," Fishman told me in an email. October 3, 2015. According to an email Frank provided us dated March 15, Royal Caribbean Cruises LTD stated, "We will go ahead and inactivate your Future Cruise Certificate and provide you with a refund instead. Aurora Yera-Rodriguez. Royal Caribbean International, owned by Royal Caribbean Cruises Ltd, is a cruise line brand founded in Norway and based in Miami, Florida. We were offered Future Cruise Credit or a refund. $50k Emergency Medical Evacuation Insurance. Royal Caribbean ( RCL) - Get Royal Caribbean Group Report extended protections for cruisegoers as the cruise line looks to entice fans to book vacations in an . We didn't realize the enormity of COVID and chose the credit. We do everything we can to extend our world-class Gold Anchor Service ® to you right here online. Step 1. I was on the phone last week well over an hour with a lady that I could hardly hear or understand. Don't Neglect The Important Details. Royal Caribbean International® doesn't control how long the refund process takes; your bank or financial institution determines the length of time. . By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Refunds for Delayed Sailings or Sailings Cancelled by Royal Caribbean If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). If you prefer written complaints, email it or send a letter to Post Cruise Guest Relations at 1050 Caribbean Way, Miami, FL 33132. Q. Quyen Nguyen of US. However, they said to get a full 100% refund without any penalties they have to process it internally without canceling our cruise first. The nature of the claims. During the pandemic, Royal Caribbean ( RCL) - Get Royal Caribbean Group Report adopted what it called "Cruise with Confidence." That policy enabled customers to book . 90% refund of cruise credits if you Cancel for Any Reason. Tony Owusu. from a member of Carnival's customer service team, provided a reference number for the cruiser's bank to . The Cancellation Penalty Waiver and Cruise Vacation Cancellation Enhancement Program — non-insurance features provided by Royal Caribbean Cancellation Penalty Waiver 100% cash refund 100% cash refund Cancel For Any Reason Cruise Vacation Enhancement** 75% FCC 90% FCC Travel insurance benefits under written by Arch Insurance Company Contact Information 1050 Caribbean Way Miami, FL 33132-2028 https://www.royalcaribbean.com/ (800) 256-6649 Customer Complaints 1,741 complaints closed in last 3 years 688 complaints closed in last. Request Royal Caribbean Refund on the Phone Another way to get in touch with Royal Caribbean and ask for your money back is over the phone. Our kids, 2 and 4 years old are not vaccinated so they both need PCR Test. ©2020 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas. Customer Response. If you prefer written complaints, email it or send a letter to Post Cruise Guest Relations at 1050 Caribbean Way, Miami, FL 33132. I sent an email to the customer service about a problem I had on my last cruise. Go to contact us on the home page and fill out the info and your complaint. Cancelled flights and delays at airports are fuelling anxiety among UK holidaymakers ahead of the key summer season, travel agents have warned. Passengers are facing ongoing disruption ahead of the bank holiday weekend. check your cruise line's website for cancellation policies, call customer service or your travel . I hate to even send it - we've always had such great service with them and we are looking forward to the two cruises we have booked with them this year. In May, Royal Caribbean issued a cruise . Royal Caribbean Cruises - A deck cleaner. Royal Carribean refuses to refund our money even though neither cruise occurred and thatthey sent us an email telling us we were eligible for a full refund. . Some big cruise operators are processing refunds in just a few weeks. "Royal Caribbean gave [the] option to take a future cruise credit or get a full refund," a September 11 complaint alleges. Booked to go on symphony of the seas we was told by Crew there was lots of issues and royal Caribbean insisted there was no issues and they w Those credits will still expire at the original. Always include the following: Your Name, address, phone number, email address, reservation number, ship name, dates of travel, and cabin number. Advantage Travel Partnership, a network of travel agents, said 30% of its members were . Everyone had an absolutely great time, especially the kids. Tony Owusu. . I know I can send an email through the website but was hoping to get someone other than a customer service rep. Did a week on their Freedom of the Seas ship to the eastern Caribbean. | Read 21-40 Reviews out of 261 1800 754 500. Royal Caribbean Tips. Cancellation of Cruise or CruiseTour So, not wanting to waste money, I just decided to use the FCC to book a New Years cruise out of a local port that departs on Dec 30, 2022. Customer Service: (800) 256-6649 Toll Free: (866) 562-7625. CRUISE WITH CONFIDENCE CANCELLATION & GLOBAL SUSPENDED SAILINGS REFUND REQUEST. 17056205 • 01/17/2018 Royal Caribbean Travel Protection Plan Desk at AON The most straightforward method of contacting Royal Caribbean is to call them on their toll-free number at 800-256-6649. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-888-766-6420 and ask about potential opportunities for flexible cancellation policies, rebooking . Cancel any cruise (booked by March 31, 2022) that sets sail from now through September 30, 2022, and you're covered. Report your issue or complaint with Royal Caribbean by contacting its Post Cruise Guest Relations department. They were very nice and understood my problem and made good for it. Write a review Sign in. I am still waiting on my future cruise credit for me canceling a cruise. Cruises - Royal Caribbean - POOR COVID cancellation policy - NIGHTMARE EXPERIENCE WITH ROYAL CARIBBEAN CUSTOMER SERIVICE - VERY POOR TREATMENT OF CLIENTS IN THE WAKE OF COVID19. RICH KANUCHOK, Baltimore A. 1 Link to . Recently, we and asked for a full refund due to the health protocols. Apr 18, 2022 12:35 pm. If no phone reps will help you, reach out over email to Guest Relations: RoyalGuestRelations@rccl.com. . Royal Caribbean is refusing to refund $1000 paid for a cruise that I did not sail due to national pandemic. During the worst of the pandemic . Royal Caribbean has not extended the redemption period for the extra 25% credit issued to people who had their cruises cancelled by the cruise line. The reservation numbers are 7116838. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Cancel My Cruise. Royal Caribbean International, Celebrity Cruises, Silversea Cruises. Royal Caribbean Cruises - horrible customer service. Confirmation. This report was posted on Ripoff Report on 01/24/2021 08:13 PM and is a . ©2022 Royal Caribbean . It can take 90 days or more to process a cruise refund, but if you call customer service and work with them politely, it is possible to resolve your refund more quickly . At cruise giant Royal Caribbean and sister line Celebrity Cruises, for instance, the staff that handles refund requests is trying to get them processed in 30 business days (which works out to about 45 days). You will need a few details to complete the self-service request: Booking ID Ship Sail Date Last Name We were scheduled to leave in May, but Royal Caribbean canceled the cruise and offered us either a refund or a 125% cruise credit. If it is for a FCC, then go up the chain at RC. Left out of Port Canaveral. Does anyone have a name of a person or an email that has worked for them? Monday - Friday 08:00 to 20:00 hrs. I hate to even send it - we've always had such great service with them and we are looking forward to the two cruises we have booked with them this year. Absolutely Terrible customer service. AVP, Guest Experience. If you want to share reviews of customer service - I'm sure there's a customer service critic forum or FB group out there who would love your input. I am a loyal customer and just have a small complain/recommendation to. Verify that the company received the letter. 90-61 days - 25% of fare *. 4 min read. 14 days or less - 100% of fare. The person filing the grievance later returned to say that the line had processed their refund by September 24. Report your issue or complaint with Royal Caribbean by contacting its Post Cruise Guest Relations department. Call 800/256-6649 (514/285-9723 for outside the U.S.). Holiday Sailings - Christmas, New Year & Easter (Cruise Portion Only) Days Prior to Cruise Departure Cancellation Charges. Royal Caribbean Cruises - flexibility to change a reservation. Cruise With Confidence. If you need assistance by phone, customer service can be reached at (800)256-6649 or (800)526 . CruiseCare and the Royal Caribbean Travel Protection Program, can help protect you against the unexpected. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Email Contacts [email protected] [email protected] Social Media Contacts. If you cancel at least 48 hours before the sail date by choosing the Cruise with Confidence Future Cruise Credit option, you will receive a Future Cruise Credit for 100% of the cruise fare paid to us that can be used for a sailing scheduled to depart on or . If not . Alternatively, Royal Caribbean provides a self-service form that you can fill out and submit your refund request.

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