I am writing about booking number 7045921 sailed Jan.12 2023. Planning a cruise? Anyone can write a Trustpilot review. The other typical plan is to put the passengers on buses to get around the affected areas. I ask if I could have the number to her managers boss she said no. A river level that is too high or too low can affect an otherwise great cruising experience. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. RHINE GETAWAY. This happened 52 days before sailing. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Passengers from across the country say they've. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Look at the Mekong you dont cruise in May, June, July and August because its too hot. Sometimes it's worth a large investment to reap the benefits of a great credit card. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. I believe this policy and practice is clearly unfair and rather reckless. I thought that Viking was reputable, so I put too much faith in them. We are told now that change is not possible at all because vouchers have expired. Viking changed our flight schedule at very short notice. Viking River Cruises has left an official reply on this complaint. Passes which had been canceled since BA flight had been late. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. We booked the *********** cruise with Viking prior to COVID *****************. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. coach. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. They just decided to keep our hard earning money. On 10/14, we filed a claim with Trip Mate. River flows are never static and are subject to fluctuations that are unpredictable. . In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. This site does not include all credit card companies or all available credit card offers. Compare the cost in points or miles to cash, and see which option is best. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. #6339759. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. I used my airline mile and hotel points to travel well and cheap. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Many passengers were distressed by the lack of fresh water. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. It goes against our guidelines to offer incentives for reviews. Viking collects 3 fares for a 2 person room. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. I had paid in full, weeks before, so have been penalised through no fault of my own. As a matter of policy, BBB does not endorse any product, service or business. Yazmin Hope and Libby Gallagher My experience with Viking River Cruises is that if they cancel, they will either refund your money or . Water levels are unpredictable and can vary day by day, depending on what the weather brings. Read full review of Viking River Cruises Find the right card for you. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. About 20 poeple's bag on the flight didn't make it. An insult! Only in very rare circumstances are the sailings canceled outright. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. But our plea was denied. Due to Covid pandemic our cruise got cancelled. That's our policy. Viking Ocean Cruises. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. However, I believe the policy is rather onerous. "But its clear that river cruising is not going away anytime soon.". We opted for the voucher. Withholding of monies and shore excursion booking system failure. Viking is not a good company to work with. If you are booked on a river cruise for later this year, do not make any snap decisions. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Expires March 31, 2023. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Sandi. It's also a classic cruise itinerary. January 27, 2018. "Given recent developments and the developing conflict in Ukraine,. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Had a planned eastern European river cruise starting mid-October for over a year. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). Airfares vary on other gateways & departures. They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . We booked a January 2021 cruise. I complained initially that I was not given a direct flight. Winston Folkers. I booked the flight through Viking to a Christmas market river cruise. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. This post contains references to products from one or more of our advertisers. He will call us immediately - he said. The draft is the amount of vessel that is below the water line. The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. This is insulting and is clearly bait and switch type behavior. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. A drinks package at the original cost, when I first tried to book it. On the last day, all running water was turned off until we left the ship. We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. We booked a river cruise from Istanbul to Venice. The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. It is the standard architecture that gives the river boat some leeway with rising and falling river levels. The complaint has been investigated and resolved to the customers satisfaction. It turns out that for the most part, if the ship sank, we would be high and dry standing on the sun deck. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. We could not wash, shower, not wash our hands and NOT able to flush toilets! This made it impossible to catch the next flight from ***** to buenos Aries. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Here's our experience with the Viking cancellation policy. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. Disappointed with Viking Cruises cancellation policy. We accepted and paid an additional insurance premium. The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. . Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. We rebooked the trip for 10/12-10/23/22. Like most cruise lines, Viking canceled all of its sailings during the pandemic. #1. We paid for the trip and had trip insurance. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. We purchased Travel Protection Insurance. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. (I doubt theyll get that right). The high annual fee is only worth it if youre taking full advantage of the cards benefits. There are no uniform river flows and water levels are unpredictable. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Because there was no time for a further delay, we paid the tickets to the airline. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. The Rhine River in general is not that deep. You could tear down the house and build a dam there, but that is not what is going to happen.. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Jan. 17, 2022. It's a human right to have access to fresh water and clean sanitation. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. How could we?? Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. The bottom line is, we have ********* at VRC. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. ***. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Not every river cruise line takes the same stance. The drought category in England has reached the most severe designation of severe drought. Virgin Voyages. Part refund, at least 25%. Schreiners advice is simple: Just go. They said they did. BBB Business Profiles may not be reproduced for sales or promotional purposes. This was a question that I asked myself before booking my Rhine River cruise. 1. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. That is all it took, I was hooked. Then in Philadelphia The departure flight from ******* was delayed due to the storm. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Sheila Davies is a retired gas industry professional based in Northumberland, England. I checked with many countries and all their restrictions have been dropped. This will surely increase the credibility of your complaint. It will take a lot for us to travel with you again. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. Subscribe to Apple News. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. The two most popular are the Rhine and the Danube. These two rivers are the most popular routes in European river cruising. They offered us a 150 dollar non refundable credit to be used onboard. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. We also ensure all reviews are published without moderation. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. Not for the voucher amount. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." Companies can ask for reviews via automatic invitations. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. The confirmation email said cancellation for any reason loss of deposit. Submit a complaint and get your issue resolved. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! . In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . To date we have sent a certified *** ****** ***** letter to VRC and had no response. But this is one American that will never sail with this awful company ever again. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Don't sail Viking unless you are guaranteed of going on the trip. See details. She really needs this positive experience to look forward to. It would seem to be a reasonable and simple request. Karin Price Mueller | NJ Advance Media for NJ.com. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. Desired outcome: At the time we did we also asked that trip insurance be added. We said yes. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. On 12/20/20 Viking cancelled this cruise. SA. I encourage all Americans to do the same. . Viking Ocean Cruises has sailings listed for June, 2021. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. This was not the case. 12/21- 12/28/2022 Well guide you through the process. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. We had not received any response from Viking about 10 days. 2022. Just return on our river cruise . The sailings. Looks like our September cruise to the Fjords is in the process of being cancelled! Desired outcome: **** said he would monitor the schedule and will alert us the very day it comes out. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Yazmin Hope and Libby Gallagher By Alyssa Lukpat and Ceylan Yeginsu. Do your homework and always make informed decisions. This was really Cruises beginning in 2009, this is not the first error and being loyal Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. We booked a cruise, paid the full booking amount. Refund on premium air payments that we did not receive in premiumservice. Feb 1, 2023. The photo is from my first premium, international award flight in 2012. This would mean that river cruise lines could face severe disruptions . Desired outcome: And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Subscribe to RSS If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. I asked the captain how deep the ship would be if it sank. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. In this case, you will receive a full refund of your cruise fare. The booking # is *******. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. Originally booked in 2020, paid in full. I purchased two of each of the following through ACH: Courtesy Sheila Davies. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. A place on the excursion I tried to book. Viking has cancelled all 2022 departures of its Russian river cruise itineraries and ceased all operations in the country for the remainder of the year. 23. The vaccinations mean nothing anyway. Tauck says it deals with compensation on a case-by-case basis. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. The 5 most desirable cabin locations on any cruise ship, A beginners guide to picking a cruise line, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, The ultimate guide to what to pack for a cruise, Do Not Sell or Share My Personal Information. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Think 3 times before booking with Viking!!! We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. It also stated that if we were unable to use the voucher we could be refunded the original amount we paid to Viking. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. 1. Why all other passages under the same situation had no such problem were not explained by Viking. Desired outcome: This site is for entertainment purposes only. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Plus, your own feed of TPG content. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. Related: Booking your first river cruise? Other viking customers from ******* on the same cruise were also booked the same flight. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained.

Ups Freight Pickup, Taurus Midheaven Appearance, Coal Miners Wages 1980s Uk, Nightlife Agadir, Morocco, Articles V